MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Udemy Coupon

MB-910 Microsoft Dynamics 365 Fundamentals CRM

MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Learn about the principles behind Dynamics 365 Marketing, Sales, and Customer and Field Service. Covers MB-910 topics.

This course is the foundation for the Microsoft Certificate MB-910 “Microsoft Dynamics 365 Fundamentals (CRM)” for Microsoft’s Customer Relationship Management apps. We’ll start off with looking at Dynamics 365 generally, and all of features shared between the different apps. We’ll look at the built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams.

We’ll then look at Dynamics 365 Marketing. We’ll look at the Dynamics 365 principles behind generating and scoring leads, segments and subscription lists, email marketing, event managing, and more. Next up is Dynamics 365 Sales. This includes the principles behind qualifying leads, the opportunity management process, the quote lifecycle, and the sales pipeline forecasting concepts.

Then we’ll briefly look at Dynamics 365 Customer Service, examining how to use queues to manage work, the case lifecycle, and Knowledge Management. The final item is Dynamics 365 Field Service. We’ll look at the work order lifecycle, the Inspections feature, customer asset management, and resource and scheduling processes.

Best Seller Course: SC-200 Microsoft Security Operations Analyst

What you’ll learn

  • Describe Dynamics 365 Marketing capabilities and related apps
  • Describe Dynamics 365 Sales lifecycle and related apps
  • Describe Dynamics 365 Customer Service components
  • Describe Dynamics 365 Field Service capabilities and scheduling capabilities
  • Identify common customer engagement features and integration options

You May Also Need This Course: Microsoft 365 Cloud Security Administration – Hands On

Rate this post

Affiliate Disclosure: Thank you for visiting Coupon Frogg. We want to let you know that some of the links on our website are affiliate links. By clicking on these links and making a purchase, we may receive a small commission. This is at no extra cost to you. Our content, including the guidance we provide on educational choices, is created with integrity and based on the practical assessment and feedback from our community of users. We focus on helping you find the best education to meet your needs, while the affiliate commissions we earn are reinvested into enhancing our platform. We appreciate your support and trust in our recommendations!

      Udemy Coupon & Discounts - May 2024

      Gain access to over 11,000+ courses for just $16.58 [₹850] per month

      Choose between monthly or annual billing cycles, with the freedom to cancel at any time.

      The future belongs to learners. Udemy online courses as low as $13.99

      New customer offer! Top courses from $14.99 when you first visit Udemy

      Gain the skills you need to reach your next career milestone for as little as $11.99

      Coupon Frogg
      Logo